Koredotcom · prabhat-singh-kore · Jun 12, 2026 · Jun 12, 2026
diff --git a/agent-platform/analytics-and-insights.mdx b/agent-platform/analytics-and-insights.mdx
@@ -1,18 +1,19 @@
 ---
-title: Project Insights Overview
+title: Analytics and Insights Overview
 sidebarTitle: Overview
 ---
 
-**Insights** provides analytics and monitoring for your AI agent program. It brings together executive dashboards, evaluation pages, voice channel diagnostics, and a configurable pipeline framework in a single section, giving teams visibility into agent quality, customer sentiment, operational efficiency, and cost performance.
+**Insights** is the analytics and monitoring section for your AI agents. Use it to track agent quality, customer sentiment, operational efficiency, and cost performance across executive dashboards, evaluation pages, voice diagnostics, and analytics pipelines.
 
-| Insight area                                                              | What it covers                                                                                  |
+| Document                                                              | What It Covers                                                                                  |
 |---------------------------------------------------------------------------|-------------------------------------------------------------------------------------------------|
-| [Executive Dashboard and Usage](/agent-platform/analytics-insights/executive-dashboard-usage)                  | Executive dashboard with KPIs, trend charts, outcome distribution, and ROI. Operational analytics with LLM performance, session/trace exploration, and billing-unit consumption reporting. |
-| [Performance and Quality](/agent-platform/analytics-insights/performance-quality)        | Per-agent quality scorecards with side-by-side comparison, status flagging, and quality trends. Aggregated quality health across five evaluation dimensions with trend analysis and issue flagging. |
+| [Usage Insights](/agent-platform/analytics-insights/executive-dashboard-usage)                  | Executive dashboard with KPIs, trend charts, outcome distribution, and ROI. Operational analytics with LLM performance, session/trace exploration, and billing-unit consumption reporting. |
+| [Quality Insights](/agent-platform/analytics-insights/performance-quality)        | Per-agent quality scorecards with side-by-side comparison, status flagging, and quality trends. Aggregated quality health across five evaluation dimensions with trend analysis and issue flagging. |
 | [Customer Insights](/agent-platform/analytics-insights/customer-insight)                    | Intent distribution, sentiment trajectory, frustration detection, and resolution tracking. End-user ratings and verbatim comments captured from chat sessions. |
 | [Voice Analytics](/agent-platform/analytics-insights/voice-analytics)                        | Call quality (MOS), ASR accuracy, end-to-end latency, barge-in, and DTMF fallback metrics for voice-enabled agents. |
 | [Agent Transfer](/agent-platform/analytics-insights/agent-transfer)                          | Efficiency, queue performance, and human-agent metrics for conversations escalated to human operators. |
 | [Analytics Pipelines](/agent-platform/analytics-insights/analytics-pipelines)                | Built-in and custom analytics pipelines with a visual node-based editor for defining your own evaluation logic. |
+| [Sessions](/agent-platform/sessions)                                                          | Runtime observability for all agentic projects. Monitor conversations, inspect execution traces, troubleshoot failures, and analyze performance and token metrics. |
 
 ## Before You Begin
 
@@ -23,10 +24,4 @@ Confirm the following before working with Insights pages:
 - **Voice Analytics** requires at least one voice channel deployment to generate data. Without a voice deployment, the page is empty.
 - Dashboard KPI cards, such as **Quality Score** and **Avg Sentiment**, display a dash (–) until pipelines evaluate sufficient conversation data.
 
-## Accessing Insights
-
-**Navigation**: **Project** → **Sidebar** → **Insights**
-
-The Insights sidebar lists all available pages. Click any page name to navigate directly.
-
 ---
diff --git a/agent-platform/analytics-insights/agent-transfer.mdx b/agent-platform/analytics-insights/agent-transfer.mdx
@@ -5,7 +5,7 @@ sidebarTitle: Agent Transfer
 
 This document covers human escalation metrics in Analytics and Insights: transfer efficiency by channel, queue wait times and abandonment rates, and human-agent performance for escalated conversations.
 
-**Navigation**: **Project** → **Insights** → **Agent Transfer**
+Navigation: **Project** → **Insights** → **Agent Transfer**
 
 **Date range selector**: Use the toggle to select **Today**, **7d**, or **30d**.
 

diff --git a/agent-platform/analytics-insights/analytics-pipelines.mdx b/agent-platform/analytics-insights/analytics-pipelines.mdx
@@ -5,7 +5,7 @@ sidebarTitle: Analytics Pipelines
 
 This document covers the pipeline framework in Analytics and Insights: the built-in pipelines that power Agent Performance, Quality Monitor, and Customer Insights, and the visual node-based editor for building custom evaluation logic.
 
-**Navigation**: **Project** → **Insights** → **Pipelines**
+Navigation: **Project** → **Insights** → **Pipelines**
 
 Each pipeline card displays its name, description, enabled/disabled status (green "Enabled" badge or gray "Disabled" badge), trigger count, and last processed timestamp (or "Never processed" if the pipeline hasn't run yet). Use the search bar at the top to find pipelines by name.
 

diff --git a/agent-platform/analytics-insights/customer-insight.mdx b/agent-platform/analytics-insights/customer-insight.mdx
@@ -9,7 +9,7 @@ This document covers the customer experience layer in Analytics and Insights: th
 
 The **Customer Insights** page helps you understand what customers are asking about and how they feel about the experience. It combines intent classification, sentiment scoring, frustration detection, and resolution tracking into a single view to help you identify emerging topics, detect dissatisfaction early, and measure whether the agent resolves the intents it encounters.
 
-**Navigation**: **Project** → **Insights** → **Customer Insights**
+Navigation: **Project** → **Insights** → **Customer Insights**
 
 **Date range selector**: Use the toggle to select **7d**, **30d**, or **90d**.
 

diff --git a/agent-platform/analytics-insights/executive-dashboard-usage.mdx b/agent-platform/analytics-insights/executive-dashboard-usage.mdx
@@ -1,6 +1,6 @@
 ---
-title: Executive Dashboard and Usage
-sidebarTitle: Dashboard and Usage
+title: Usage Insights
+sidebarTitle: Usage Insights
 ---
 
 This document covers the core monitoring stack in Analytics and Insights: the Executive Dashboard for high-level KPIs and trend analysis, the Analytics page for operational drill-downs and session-level debugging, and Billing and Usage for cost governance.
@@ -9,7 +9,7 @@ This document covers the core monitoring stack in Analytics and Insights: the Ex
 
 The **Dashboard** page — titled **At a Glance** in the interface — provides a pre-built executive overview of your AI agent program. It aggregates key performance indicators, trend visualizations, outcome breakdowns, and a conversation-level drill-down into a single view, giving stakeholders immediate visibility into agent performance without any configuration. Use it as the starting point for daily operational checks or to prepare data for leadership reviews.
 
-**Navigation**: **Project** → **Insights** → **Dashboard**
+Navigation: **Project** → **Insights** → **Dashboard**
 
 **Date range selector**: A toggle in the top-right corner lets you select **7d**, **30d** (default), or **90d**. Changing the range refreshes all KPI cards, charts, and conversation data on the page.
 

diff --git a/agent-platform/analytics-insights/performance-quality.mdx b/agent-platform/analytics-insights/performance-quality.mdx
@@ -1,6 +1,6 @@
 ---
-title: Performance and Quality
-sidebarTitle: Performance and Quality
+title: Quality Insights
+sidebarTitle: Quality Insights
 ---
 
 This document covers agent evaluation in Analytics and Insights: the Agent Performance page for per-agent quality scorecards and comparison, and the Quality Monitor page for system-wide quality health across five evaluation dimensions.
@@ -9,7 +9,7 @@ This document covers agent evaluation in Analytics and Insights: the Agent Perfo
 
 The **Agent Performance** page lets you monitor and compare the quality of every agent in your project across all evaluation dimensions. It surfaces which agents are performing well, which need attention, and how quality trends over time — useful for multi-agent architectures where different agents handle different conversation types.
 
-**Navigation**: **Project** → **Insights** → **Agent Performance**
+Navigation: **Project** → **Insights** → **Agent Performance**
 
 **Date range selector**: Use the toggle in the top-right corner to select **7d**, **30d**, or **90d**. A **Compare** button next to the date selector opens a side-by-side agent comparison view.