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Adds two new sections to the plex guide template:
- Direct Play: general guidance on getting the best quality
- 4K Streaming: specific 4K considerations, device compatibility, bandwidth
Controlled by has_4k_content variable (default: true).
Copy file name to clipboardExpand all lines: plex-guide/docs/index.md
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@@ -437,6 +437,106 @@ If your smart TV struggles with Plex, consider a dedicated streaming device. The
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{% if has_4k_content | default(true) %}
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## Direct Play (Best Quality)
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**Direct play** means your device plays the video file exactly as-is, with no conversion by the server. This always gives you the best experience:
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-**Best quality** — you see exactly what was encoded
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-**No server load** — the server just sends the file
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-**Faster start** — no waiting for the server to process
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When direct play isn't possible, the server **transcodes** (converts) the video in real-time, which uses server resources and can reduce quality.
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### How to Get Direct Play
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#### Set Quality to Maximum/Original
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The most common reason for unnecessary transcoding is the quality setting being too low.
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=== "On Your TV/Streaming Device"
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1. Open the Plex app
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2. Go to **Settings** → **Video Quality**
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3. Set **Remote Streaming** to **Original** or **Maximum**
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4. Set **Home Streaming** to **Original** or **Maximum**
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=== "On Your Phone/Tablet"
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1. Open Plex → **Settings** (gear icon)
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2. Tap **Quality**
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3. Set **Remote Streaming** to **Maximum**
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4. Set **Home Streaming** to **Maximum**
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#### Use the Native Plex App
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!!! warning "Web Browsers Force Transcoding"
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Browsers (Chrome, Firefox, Safari) don't support most video codecs and will force the server to transcode. Always use the **native Plex app** on your device.
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#### Check if You're Direct Playing
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While watching a video:
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1. Press the **info** button (or tap **...** on mobile)
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2. Look for **"Direct Play"** — this means no transcoding
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3. If it says **"Transcode"**, something is preventing direct play
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Common reasons for transcoding:
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- Quality set below **Original/Maximum** (most common!)
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- Watching in a web browser instead of the Plex app
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- Device doesn't support the video codec (HEVC/H.265)
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- Device doesn't support the audio codec — try switching to a compatible audio track
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- Image-based subtitles (PGS/ASS) being burned in — try SRT subtitles instead
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---
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## 4K Streaming
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4K movies look incredible, but they're **massive files** — a single 4K movie can be 50-80 GB. This creates unique challenges.
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!!! danger "Never Transcode 4K"
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Transcoding 4K defeats the purpose — you get **worse quality** than just watching the 1080p version, while also hammering the server. If your device can't direct play 4K, watch the 1080p version instead.
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### Can Your Device Handle 4K?
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| Device | 4K Direct Play | HDR | Lossless Audio |
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|--------|:-:|:-:|:-:|
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|**Nvidia Shield TV Pro**| Yes | Yes | Yes |
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|**Apple TV 4K**| Yes | Yes | Partial |
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|**Fire TV Stick 4K Max**| Yes | Yes | No |
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|**Onn 4K Google TV**| Yes | Yes | No |
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|**Most Smart TVs**| Varies | Varies | No |
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|**Web Browser**| No | No | No |
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### Bandwidth Requirements
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4K content requires significantly more internet speed than HD:
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| Quality | Minimum Speed Needed |
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|---------|---------------------|
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| 1080p | 10-20 Mbps |
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| 4K SDR | 25-40 Mbps |
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| 4K HDR | 40-80 Mbps |
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| 4K Remux | 80-120+ Mbps |
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Test your speed at [fast.com](https://fast.com). If your speed is below the requirement, Plex will transcode the video automatically — and for 4K, that means worse quality than 1080p.
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!!! tip "Use Ethernet for 4K"
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WiFi is unreliable for 4K streaming. A wired ethernet connection to your streaming device is the single best improvement you can make.
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### Quick Reference
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| Do This | Not This |
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|---------|----------|
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| Use the native Plex app | Watch in a web browser |
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| Set quality to **Original/Maximum**| Leave it on "auto" or a lower setting |
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| Use ethernet for 4K | Rely on WiFi for large files |
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| Watch 1080p if 4K transcodes | Force 4K on a device that can't handle it |
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