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Expand file tree Collapse file tree Original file line number Diff line number Diff line change 1- # Contacting Patch My PC Cloud Support
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3- If you encounter any issues with Patch My PC (PMPC) Cloud and need to contact us:
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5- 1 . In the header area of the portal, click the "<strong >?</strong >" and select <strong >Contact Support</strong >.\
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8- ![ Clicking the question mark and selecting “Contact Support”] ( /_images/image-(766).png " Clicking the question mark and selecting “Contact Support” ")
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12- The <strong >Contact Support</strong > dialog box appears 2.
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14- ![ " ; Contact Support" ; dialog box] ( /_images/image-(104).png " " ; Contact Support" ; dialog box")
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16- 2 . Verify that the <strong >From</strong > email address is valid, as this is the email address we will use to contact you.
17- 3 . Select the relevant reason for contacting us from the <strong >Subject</strong > dropdown.
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19- ![ " ; Subject" ; dropdown] ( /_images/image-(2565).png " " ; Subject" ; dropdown")
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21- 4 . Complete the <strong >Description of Issue</strong > field with as much relevant information as possible.
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23- ![ Complete the " ; Description" ; field] ( /_images/image-(106).png " Complete the " ; Description" ; field ")
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25- 5 . Click <strong >Attach File</strong > and browse to and select a relevant file (such as a ZIP file of logs) that can help us.
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27- ![ Clicking " ; Attach File" ; ] ( /_images/image-(107).png " Clicking " ; Attach File" ; ")
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29- 6 . Click <strong >Send</strong >
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31- ![ Clicking " ; Send" ; ] ( /_images/image-(109).png " Clicking " ; Send" ; ")
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33- The <strong >Message sent</strong > notification is shown.
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35- ![ The " ; Message sent" ; notification is shown] ( /_images/image-(110).png " The " ; Message sent" ; notification is shown ")
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37- A Support Engineer will contact you at the provided email address as soon as possible.
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